For a servicing company operating across multiple locations, we built a comprehensive ERP system to manage job tracking, inventory control, and service quality. Our complete business automation solution centralized control over field operations, providing real-time visibility into service requests, inventory usage, and task completion. This led to a significant increase in service delivery speed and consistency across all branches, improving customer satisfaction.
Client Overview:
A multi-location servicing company approached us to improve efficiency across branches, focusing on centralized management, real-time data tracking, and enhanced customer service.
Challenges
The client faced significant issues, including:
- Inconsistent Service Quality: Different locations had varying levels of service quality due to lack of uniform processes.
- Manual Job Tracking: Service requests and completions were tracked manually, leading to delays and errors.
- Inventory Control Issues: Inefficient stock management across locations caused delays in service delivery.
- Difficulty in Staff Coordination: Lack of real-time communication between branches.
Solution
We developed a custom ERP system tailored for the servicing industry with:
- Centralized Job Management: Automated service request assignment and tracking across all locations in real-time.
- Mobile App for Field and Office Staff: Production staff and department heads used the app to access job details, update task completion, and communicate instantly.
- Automated Inventory Management: Streamlined stock control, ensuring spare parts were always available at each location, and reducing service delays.
- Real-Time Reporting Dashboard: Management could oversee all locations from a single platform, monitor performance metrics, and ensure uniform service standards.
Results
- 30% Improvement in Service Speed: Real-time job tracking reduced turnaround times.
- 25% Reduction in Inventory Shortages: Automated stock updates ensured timely availability of parts and materials.
- 40% Boost in Operational Efficiency: Centralized management and mobile app usage improved inter-location coordination.
Conclusion
The ERP solution provided the servicing company with the tools needed to manage multiple locations seamlessly, improving efficiency, reducing delays, and maintaining consistent service quality across branches.
