Ferax Technologies Pvt. Ltd. (“Ferax”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of individuals who interact with us through our website, products, services, and communication channels, including but not limited to WhatsApp, email, and web forms.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal data in accordance with applicable laws and platform policies.
1. Scope of This Policy
This Privacy Policy applies to:
Visitors to our website (https://feraxtech.com)
Users who contact us via WhatsApp, phone, email, or forms
Job applicants and recruitment-related communication
Customers and business contacts using our software products, including FERObill ERP
By communicating with us or using our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect and process the following categories of information:
a. Personal Information
Name
Phone number
Email address
Company name (if applicable)
b. Communication Data
Messages sent to us via WhatsApp or other messaging platforms
Responses, attachments, and metadata related to those messages
c. Recruitment Data
Resume/CV details
Job-related information shared voluntarily by applicants
d. Technical & Usage Data
IP address
Browser or device information
System logs where required for security or troubleshooting
We collect only information that is necessary for legitimate business purposes.
3. Use of WhatsApp Business API
We use the WhatsApp Business Cloud API (Meta Platforms, Inc.) to communicate with users for purposes including:
Recruitment and hiring communication
Responding to product and service inquiries
Customer support and operational communication
Messages may be processed manually or through automated systems to provide timely responses.
We do not:
Sell WhatsApp user data
Share WhatsApp conversations with third parties for advertising
Use WhatsApp data for unsolicited marketing
Use of WhatsApp is subject to Meta’s and WhatsApp’s own privacy policies and terms.
4. Purpose of Data Processing
We process personal data strictly for legitimate business purposes, including:
Responding to inquiries and requests
Recruitment and HR communication
Providing product and technical support
Improving services and internal operations
Meeting legal, regulatory, or contractual obligations
We do not process personal data for purposes incompatible with those listed above.
5. Data Sharing & Disclosure
We may share data only in the following limited circumstances:
With service providers or platforms strictly required for operations (e.g., hosting, messaging APIs)
When required by law, regulation, court order, or government authority
To protect our legal rights, security, or property
We do not sell, lease, or trade personal data.
6. Data Storage & Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal data from unauthorized access, alteration, disclosure, or destruction.
Access to personal data is restricted to authorized personnel only, based on operational necessity.
However, no system can guarantee absolute security, and users acknowledge this inherent risk.
7. Data Retention
Personal data is retained only for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal or regulatory requirements
Resolve disputes or enforce agreements
When data is no longer required, it is securely deleted or anonymized.
8. User Rights
Subject to applicable law, users may:
Request access to their personal data
Request correction of inaccurate data
Request deletion of their data
Withdraw consent for further communication
Requests can be made using the contact details below. We may require identity verification before processing requests.
9. Third-Party Links & Services
Our website or services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties.
Users are encouraged to review the privacy policies of external platforms independently.
10. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors.
11. Limitation of Liability
To the maximum extent permitted by law, Ferax Technologies Pvt. Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or communication platforms.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the revised policy.
13. Contact Information
For privacy-related inquiries, data requests, or concerns, contact:
Ferax Technologies Pvt. Ltd.
Website: https://feraxtech.com
Email: support@feraxtech.com