For a distribution business, we developed a complete solution that automated inventory management, field staff operations, and order processing. Our all-encompassing system provided real-time updates on stock levels across regional warehouses and automated pricing adjustments based on location and order volume. This solution improved entire business operations, reducing stock errors and optimizing delivery times, leading to higher productivity and customer satisfaction.
Client Overview:
A leading distribution company serving various regions wanted to improve efficiency in inventory management, order processing, and field operations, with a focus on real-time data and automation.
Challenges
The client faced significant issues, including:
- Inconsistent Inventory Control: Stock discrepancies across warehouses slowed order fulfillment.
- Manual Order Processing: Slowed down delivery schedules.
- Field Staff Tracking Issues: Difficulty in monitoring sales and delivery staff performance.
- Manual Pricing Errors: Pricing discrepancies across orders and regions led to revenue losses.
Solution
We developed a custom ERP system with several key features:
- Real-time Inventory Management: Streamlined stock tracking across warehouses, allowing for quicker, more accurate replenishment.
- Mobile App for Field Staff: Provided field teams with tools to track deliveries, manage orders, and communicate in real-time. Management could monitor their performance and location.
- Client Ordering App: Enabled customers to place orders directly, with real-time stock visibility and automated price adjustments.
- Automated Pricing Module: Integrated dynamic pricing based on location, customer type, and order size, reducing errors and enhancing profitability.
Results
- 35% Faster Order Fulfillment: Automation and mobile tools improved the speed and accuracy of processing and delivering orders.
- 30% Reduction in Pricing Errors: Automated pricing improved consistency across orders.
- Field Staff Productivity Increased by 25%: Mobile tracking and automated systems ensured efficient order management and staff performance tracking.
Conclusion
The ERP solution enhanced operational efficiency, improved communication between field staff and management, and provided a seamless experience for clients, leading to faster deliveries and higher customer satisfaction.
