Job Title: Software Support Engineer (FERObill ERP)
Company: Ferax Technologies Pvt. Ltd.
Location: Kurisummoodu (Opp. Federal Bank), Changanacherry, Kottayam
Job Type: Full-time
Experience: Minimum 1 year in software product support
Qualification: B.Tech / B.Sc Computer / BCA / MCA (preferred)
Joining: Immediate joiners preferred
Travel: Willing to travel if required
Role Summary:
Provide technical support, demos, training, troubleshooting and testing for FERObill ERP. The role involves direct customer interaction, issue resolution, data handling, and coordination with the development team.
Key Responsibilities:
- Handle customer support via phone and email for FERObill ERP
- Conduct online and offline software demos and user training
- Troubleshoot issues and provide clear step-by-step solutions
- Perform functional testing of new features, updates, and bug fixes
- Identify, document, and report bugs to the development team
- Assist with software updates, data importing, and Excel work
- Maintain support records and follow up until closure
Required Skills:
- Experience in ERP or software product support
- Strong communication skills in English, and Malayalam
- Proficiency in Microsoft Office tools
- Good analytical, problem-solving, and follow-up skills
- Customer-focused and team-oriented approach
Benefits:
- Competitive salary based on experience
- Learning and career growth opportunities
- Supportive and collaborative work environment